FAQs

Where is my order?

You will receive a shipping email notification when your order has been packaged and dispatched. 

Orders are shipped via Royal Mail and the shipping times can vary depending on Royal Mail time-frames.

Standard delivery will usually take 2-4 business days.

Priority delivery will usually take 1-2 business days.

What if I have received a wrong/faulty item?

Please contact us within 48 hours of receiving your order with photos of the fault at info@ektaboutique.com if the item is defective, damaged or if you receive the wrong item, so that the issue can be evaluated and resolved. Any inquiries received after 48 hours will not be acknowledged. 

What if I have changed my mind/do not like the product?

Should you change your mind upon receiving your order, please contact us to discuss your options. The full return and exchange policies can be found here for reference.

Do you ship worldwide?

We ship internationally and offer various shipping methods at the checkout. If you do not see your shipping country at the checkout, please contact us.

International shipping is calculated at checkout and shipping rates are calculated on order weight.

International delivery can take up to 21 business days however it may take longer due to custom delays, public holidays etc.